Conder – Herman and Peters , Grey Peak

THIS IS VERSION 1 OF THIS DOCUMENT – ISSUED BY DALRIADA TRUSTEES LIMITED. FREQUENTLY ASKED QUESTIONS WILL BE ADDED HERE FROM TIME TO TIME AS THEY ARE IDENTIFIED – PLEASE CHECK BACK FOR UPDATES. THIS DOCUMENT MAY BE FREELY CIRCULATED OR REPRODUCED IN ITS ENTIRETY BUT DALRIADA TRUSTEES LIMITED MUST BE ACKNOWLEDGED AS THE SOURCE OF THIS DOCUMENT. WE WOULD APPRECIATE THAT WHEN CIRCULATING ELECTRONICALLY OR OTHERWISE THAT A LINK TO www.dalriadatrustees.co.uk/gpeak-and-hpeters IS SHOWN SO THAT READERS CAN EASILY ACCESS THE LATEST VERSION.

This Frequently Asked Questions (FAQ) document relates to the following pension schemes (the Schemes):

Herman and Peters RBS
Grey Peak RBS

Dalriada will, over the course of the coming weeks, make documents available for download by members relevant to their Scheme.

Copies of all Announcements issued to date can be downloaded from the links below:

1st Announcement – May 2013
2nd Announcement – July 2013
3rd Announcement – August 2014

Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS WILL BE ADDED HERE FROM TIME TO TIME AS THEY ARE IDENTIFIED – PLEASE CHECK BACK FOR UPDATES.

Q Are the pension schemes’ assets safe?

Dalriada cannot yet confirm this to be the case for all the assets.

Dalriada has obtained control of the schemes’ bank accounts and is undertaking a detailed analysis of all the information it has obtained and will update members further once we are in a position to do so.

Q Will the value of my pension fund be reduced?

Until Dalriada has taken control of the investments, identified the value and established definitively whether pensions liberation fraud has occurred, it will not be able to give members an indication of the value of their benefits under the schemes.

Q Can I transfer out of the Schemes to my original scheme (or to another registered pension scheme)?

Until Dalriada can value the funds it will be unable to pay out any transfer values. It may be many months before any transfer values can be paid out.

Your original scheme would normally be under no obligation to accept you back.

Q What happens if my transfer has not been completed yet?

If you are in the process of transferring to one of the Schemes we recommend that you contact your existing pension administrator or provider and inform them that transfers into the Schemes should not made, and instruct them to take no further action in relation to your proposed transfer at this stage.

If Dalriada receives any cheques in respect of transfer payments, these will not be banked and will be returned to the administrators of the transferring scheme.

If transfer payments have been made direct to the trustees’ bank account, these will be rejected as the Schemes’ bank accounts have been frozen.

Q I feel that I have been wrongly advised to transfer into a scheme.  Who should I complain to?

Dalriada’s role as Independent Trustee is to manage the schemes in the best interests of their members.  If any member feels that they were wrongly advised to transfer into a scheme then Dalriada cannot assist with this complaint.  You should immediately contact the firm that provided the advice.

You can get free advice from organisations like the Citizens Advice Bureau or see the Money Advice Service’s tips on making a complaint.

If a member has a complaint about any action taken by Dalriada than you should complain in the first instance to Dalriada.

You may also find it helpful to read our page about the regulation of pension schemes.  If you wish to speak to someone independent of Dalriada, The Pensions Advisory Service provides a free, independent source of advice.

Q What should I do if I have any further questions?

If you are a member or prospective member of one of the Schemes and have a personal question please contact Dalriada in one of the following ways:

By telephoning our helpline for members
02890 850935

By Post:
Dalriada Trustees Limited
Linen Loft
27-37 Adelaide Street
Belfast
BT2 8FE

Via e-mail:
By e-mailing conderadmin@dalriadatrustees.co.uk

By using the Get in Touch form on our website.